The District strongly recommends that property owners who plan on being away from their homes or businesses for any length of time have District personnel turn off their water service at the meter pit. Turning the water off at the pit may avoid an overage, should a leak develop between the meter and the home. There is no charge for turning the meter on or off during the hours of 8:00 AM to 4:00 PM. However, a fee will be assessed when PAWSD services are requested after regular hours. PAWSD personnel are on call 24 hours a day, 7 days a week.
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Please ensure your water meter lid and a minimum of one foot from the lid is exposed and entirely visible, free of landscaping, boulders, vehicles, snow, and debris.
It is important for PAWSD technicians to have easy access to the meter pit for several reasons:
Meters are now read remotely by a radio signal; covering a lid will result in blocking the signal.
Immediate water shut-off may be required if you have a leak.
Water shut-off may be required for other reasons, such as the sale of the home or business.
Periodic meter inspection and calibration is conducted to ensure accuracy.
Customers may be billed for any PAWSD technician time and equipment required to clear a meter lid.
If you will be gone during the winter months: Mark your meter pit with a long stake and make arrangements to have the area around the water meter pit and any nearby fire hydrant cleared of snow build-up through the course of the winter. This action will enable fire protection services to your property and neighborhood as well as allow PAWSD to more easily turn your water back on should you return for a holiday in the mountains.
If you have in-floor or water based heating, you may not be able to have your water turned off at the meter pit. We recommend you contact a plumber for your winterizing options.
Preparation can prevent freezing and broken pipes at your property during winter weather. There have been instances where homeowners have returned from vacations or a neighbor has reported water leaking from a property and much water has been wasted as well property damage. PAWSD would like to suggest some of the following tips in hopes of helping you become better prepared when your property is vacant for a period of time.
Identify shut-off valve locations for your property before freezing weather arrives.
Keep your meter area accessible by clearing snow away during the winter months.
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