Customer Tips

Winterizing Tips
Preparation can prevent freezing and broken pipes at your property during winter weather. There have been instances where homeowners have returned from vacations or a neighbor has reported water leaking from a property and much water has been wasted as well property damage. PAWSD would like to suggest some of the following tips in hopes of helping you become better prepared when your property is vacant for a period of time.
  • Identify shut-off valve locations for your property before freezing weather arrives.
  • Keep your meter area accessible by clearing snow away during the winter months.
Leaving the area?
The District strongly recommends that residents planning on leaving the area for an extended period should have their water turned off at the meter pit. Turning the water off at the pit may avoid an overage, should a leak develop between the meter and the home. PAWSD personnel are on call 24 hours a day, 7 days a week. There is no charge for turning the meter on or off during the hours of 8:00 AM to 4:00 PM. However, a fee will be assessed when PAWSD services are requested after regular hours.

If you have in-floor or water based heating, you may not be able to have your water turned off at the meter pit. We recommend you contact a plumber for your winterizing options.
Please ensure your water meter lid and a minimum of one foot from the lid is exposed and entirely visible, free of landscaping, boulders, vehicles, and debris.
A meter pit lies buried beneath snow.
Landscaping "Do's" (above) and "Don'ts" (below)
Is there meter under here?
It is important for PAWSD technicians to have easy access to the meter pit for several reasons:
  • Meters are now read remotely by a radio signal; covering a lid will result in blocking the signal.
  • Immediate water shut-off may be required if you have a leak.
  • Water shut-off may be required for other reasons, such as the sale of the home or business.
  • Periodic meter inspection and calibration is conducted to ensure accuracy.
Customers may be billed for any PAWSD technician time and equipment required to clear a meter lid.
Entombed! This lid was unearthed from under a foot of soil.




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