Customer Service

Leaving Town? Turn Off Your Meter!

The District strongly recommends that property owners who plan on being away from their homes or businesses for any length of time have District personnel turn off their water service at the meter pit. This procedure will help ensure against the loss of water in the event of a leak along the service line or within the structure, which could potentially cause devstating water damage to the property. The District will perform this service, as well as turning the water back on at the meter pit, for no charge during regular business hours of 8:00 AM - 4:00 PM, seven days a week. After hours requests between 4:00 PM and 8:00 AM will result in a $70.00 charge to the account.  Unless you have signed and submitted the Water Service Turn-on Release Agreement with PAWSD, either the customer or representative over the age of 18 must be present at the home or business when the water service is turned on.  Customers can call 970-731-2691, fax 970-731-2693, or email turn-on or turn off requests.  You will receive an email confirmation to your request within 48 hours.  If you do not, please call the PAWSD office at 970-731-2691.  PAWSD requires at least 24-hours notice for these requests.  Also, in an effort to schedule requests efficiently, PAWSD is only able to provide a date and general time frame for honoring turn-on and turn-off requests.


Phone: 970-731-2691 email:
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